Refund and Returns Policy
Overview
Our goal is to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we’re here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Period: You have 30 calendar days to return an item from the date you received it.
- Process: To initiate a return, please contact our customer service team at returns@yourcompany.com with your order number and reason for return. We will provide you with instructions on how to return your item.
Refunds
- Assessment: Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your card issuer’s policies.
- Non-Refundable Items: Certain items are non-refundable. These include perishable goods, custom products, and digital downloads.
Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at
- dj@digitalinkarts.com
Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: dj@digitalinkarts.com
- Phone: 585-200-2400
We appreciate your business and are committed to providing you with the best possible shopping experience.